Housing associations are committed to putting tenants at the heart of everything they do, and this event will give you the practical tools to deliver on this commitment.

Customer Experience in Housing is your opportunity to learn both the theory and practice of the most effective customer experience methods used today. You will hear about the most innovative practices as well as find out what is proven to work across both the private sector and public sector. If retailers, banks or the NHS were doing housing, how would they engage with their customers?

Attend this event to build your case for business transformation. We will give you the tools to prove a solid rate of return, high service user satisfaction and a stronger reputation through customer experience experimentation and investment.

You will learn how to:

  • develop a customer centric culture where customer voice is amplified and involvement embraced
  • build effective partnerships with customers to co-design services and ensure customer needs are at the heart of the services you offer
  • combine multiple sources of customer intelligence to better understand your customers
  • measure the operational benefits of improving customer experience, and demonstrate the return on investment a great customer service strategy can achieve
  • meet increasing customer expectations of digital self-service platforms
Customer Experience in Housing 2019

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